Medical Notice
Please note: All products are consumer products and thus not suitable for the prevention or treatment of diseases. The claims made are based on experience and non-scientifically made observations/methods, which are not recognized in the prevailing scientific paradigm. The suitability and effectiveness of the products are not scientifically proven. The statements herein have not been evaluated by the US Food and Drug Administration.
Price details
The prices at the time of order apply, as they are shown on our website or communicated by us. Our prices are retail prices and include German VAT (19%) if we deliver in Germany and within the EU or sales tax for deliveries in the USA. The sales tax in the United States can vary depending on the state, but the difference or the applicability of German VAT does not affect the retail price.
You can pay by credit card or PayPal. Other payment providers may also be available regionally.
If you pay by credit card or PayPal, your account will be charged immediately after you place your order.
Any costs charged by us depending on the type of payment will be shown in more detail during the ordering process.
Shipping and additional costs
The shipping costs for deliveries are shown to the customer during the ordering process before finalising the order. You can find an overview of costs here:
- Delivery in Germany, the European Union and Switzerland: shipping cost 3€. Free shipping at a sales amount of 100 €.
- Delivery in the USA, Canada and Mexico: shipping cost 5 US$. Free shipping at a sales amount of 100 US$.
Deliveries to other countries are not available in our webshop. Nevertheless, please do not hesitate to contact us.
Delivery and delivery time
Deliveries within the EU and to Switzerland are fulfilled from our stock in Germany. Deliveries within the USA as well as to Canada and Mexico are fulfilled from our cosignment stock in Colorado/ USA in order to ensure reasonable delivery time and shipping cost for our customers.
In general we use the following forwarders:
- delivery in Germany is by Deutsche Bundespost,
- in the European Union and Switzerland by Deutsche Bundespost or DHL,
- in the USA/Canada and Mexico by the US Postal Service or Fedex.
Unless otherwise stated in the shop, a delivery time of 10 days applies to all items.
The respective delivery times will be shown to you during the ordering process before finalising the order.
Payment
The payments methods available for you are shown during the order process.
You can pay by credit card or PayPal. Other payment providers may also be available regionally. If you pay by credit card or PayPal, your account will be charged immediately after you place your order.
Any costs charged by us depending on the type of payment will be shown in more detail during the ordering process.
Money-Back Guarantee
With the exception of patches, we grant you, in addition to the statutory right of withdrawal and our statutory guarantee obligations, an extended right of return for all purchases of our products if you are not satisfied with the effect of our products as described by us. This right of return allows you to withdraw from the contract after the 14-day cancellation period (see cancellation policy above) by returning the product to our address within 30 days of receipt:
When ordering from Germany, the European Union or Switzerland, return to:
Beyond Matters GmbH
St. Markus-Str. 14 | 67346 Speyer | Germany
Email address: mail@beyondmatters.info
or, when ordering from the USA, Canada, Mexico, return to:
Liquid Lighted Love LLC
2770 Arapahoe Road | Ste 132-500
Lafayette | CO 80026 | USA
Email address: mail@beyondmatters.info
The deadline shall be met if the products are dispatched within the time limit. Repayment will be made to the account you used for payment, when the right of return has been exercised but not before the products have been returned. If you paid by PayPal/credit card, you will be reimbursed to the associated PayPal/credit card account.
Your statutory right of withdrawal (see section withdrawal) is not affected by compliance with our regulations concerning the additional contractually granted, extended right of return and remains independent of this. Until the period for the statutory right of withdrawal has expired, only the legal conditions listed there apply. The contractually granted, extended right of return also does not affect your statutory guarantee rights, which you retain without limitation.
Availability
If, after conclusion of the contract, we determine that the ordered product is no longer available through no fault of our own, or that delivery is not possible due to force majeure or unforeseen obstacles to performance that cannot be remedied by reasonable expenditure, we are entitled to withdraw from the contract. We will immediately inform the customer of the unavailability. Payments already received shall be reimbursed immediately after withdrawal from the contract by us or the customer.
Right of withdrawal
Please find the information on and the consequences of withdrawal in # 4 of the General Terms and Condiitions in the menu „GTC“.
Privacy Policy
Your data will be processed and stored by us in compliance with the applicable data protection regulations of the BDSG (new [German Data Protection Act]) and the GDPR. Detailed information about our data protection regulations can be found in the “Privacy Policy” section.
